- Unlimited in the numbers and types of accounts to access
- Transfer funds between accounts
- Statement information on all deposit and loan accounts
- Check imaging statement retrieval with front and back images on all cancelled checks
- Obtain account information on your Checking, Savings, CDs, and Loans
- Stop payment on paper checks drawn on your checking account at Lake Sunapee Bank (stop payment charges may apply)
- Download “real time” transactions from any accounts to industry standard money management software
- Bill payment and electronic billing availability
- Change your address
- Open a new account
Yes. If you have any Lake Sunapee Bank account - CD, Loan, Savings, or Checking product - you can get Online Banking. You must have a checking account to have Bill Payment.
Any consumer or sole proprietor can use Online Banking and Bill Payment. Partnerships, corporations, and governmental institutions who require more sophisticated financial services may elect to use Business Cash Management. Contact our Customer Service Center at 800-281-5772 for more information.
Lake Sunapee Bank customers can start Online Banking by visiting any Customer Service Representative at any branch location, or by enrolling online.
Online Banking and Bill Payment are free to all customers.
We use 128-bit encryption, the highest form of encryption currently available, to secure your Online Banking sessions. Whenever you see the padlock symbol in your browser, you know this security feature is active. Other security tools are in place to ensure the integrity of your data, including firewalls and filtering routers that secure computers from Internet access and a "trusted" operating system, which protects information from both internal and external threats.
For additional security, customers select their own Personal Identification Number. PIN guessing is deterred by locking the ID out of the system following three unsuccessful logon attempts. These are just a few of the many security tools we use. These layers of security work together to make sure that all information transmitted between you and Lake Sunapee Bank is both secure and authentic.
User ID, PIN, and Internet access. The Internet access could be at home or work. The browser must have 128-bit encryption. Using Internet access from some company locations may not work because of the security that company has implemented for outside Internet browsing.
Online Banking is available 24/7. However, there may be times when it is temporarily unavailable due to nightly processing updates, or technical difficulties.
The change can be made through any customer service representative at any Lake Sunapee Bank location, or by clicking on Contact us while in your Online Banking account site.
If you lose or forget your ID or PIN, call Lake Sunapee Bank's Customer Service Center at 800-281-5772 Monday – Friday 7:30 am – 5:30 pm and Saturday 8:00 am – 12:00 pm. We will then be able to reset your PIN, and mail a PIN reminder with the ID number.
Three invalid logon attempts will lock you out of Online Banking. If you have activated the Self Reset function, you will be prompted to reset the password after answering personally set security questions. Customers can also call the Customer Service Center at 800-281-5772 Monday – Friday 7:30 am – 5:30 pm and Saturday 8:00 am – 12:00 pm for assistance.
Lake Sunapee Bank's Online Banking has a Self Reset option in our Online Banking. By following steps in Account Management Options, a customer can set personal security questions. By setting these in advance, you will be able to reset yourself if you are locked out. If this is not activated by the customer, they will be prompted to call our Customer Service Center at 800-281-5772 Monday – Friday 7:30 am – 5:30 pm and Saturday 8:00 am – 12:00 pm.
Call our Customer Service Center at 800-281-5772, or e-mail your question to email@example.com. The Customer Service Center is open Monday – Friday 7:30 am – 5:30 pm and Saturday 8:00 am – 12:00 pm.
Lake Sunapee Bank's mobile banking is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Provided that you have access, you can:
- View Transaction History
- View Account Balances
- Transfer Funds between accounts
- Pay Bills to existing Payees
- View Alerts
- Release ACH and wires
If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional online banking.
Log in to Lake Sunapee Bank online banking site > Settings > Mobile Settings > Deselect Enable Web Access for your Mobile Device > Click Submit.
Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
If you get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Online Banking via the Internet and update your information on the Settings > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
You will only be able to view 15 days worth of transaction history on your mobile device. There is no search feature.
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS Text messages will be sent to the device entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
Functionality is limited to sending payments to already established payees. To add a new payee, log in to your online banking, select Pay Bills > Payees > Add a Payee. You can then submit payments to that payee via your mobile device.
Log in to your online banking, select Pay Bills > Payments > Scheduled Payments and Stop the payment.
Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.
There are a number of reasons that you may experience trouble accessing the mobile version of Online banking on your phone. To use the mobile version, your phone will need to meet the following minimum requirements:
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
Enrollment for Mobile Text must be completed through Online Banking on www.lakesunbank.com through a web browser.
The validation code displays on the enrollment confirmation page within Online Banking. If you have navigated away from the enrollment confirmation page, you can submit the enrollment again to redisplay the code.
During the enrollment process you must designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.
Un-enrollment can be accomplished one of two ways. Log in to Lake Sunapee Bank online banking site > Settings > Mobile Settings > Text Mobile Settings > Deselect Enable Text Access for your Mobile Device > Click Submit, or you can text STOP to 89549.
Mobile Deposit is a convenient, easy way to deposit checks from your mobile phone into one of your deposit accounts. With the LSB & TNB Mobile Banking app on your iPhone® or AndroidTM you can take photos of your check, enter the check information and securely submit your deposit for processing.
There is no charge for Mobile Deposit. There may be charges associated with data usage on your phone depending on your wireless phone plan. Check with your wireless phone carrier for more information.
Mobile Deposit is available to qualified customers who have applied and been approved for this service. To use Mobile Deposit, you must be an iPhone or Android user and enrolled in Online Banking and in Mobile Banking. To apply, click on the Mobile Deposit Application link "Enroll Today" on our Mobile Banking web page, complete information, accept the terms of agreement, and submit the application securely online. You will receive an email within two business days after we receive your application notifying you of your approval.
Once you have been notified that you have been approved, follow these steps:
- Download the latest Lake Sunapee Bank Mobile Banking app from the App Store, or from Google Play Store.
- Log into your Online Banking with your existing User ID and PIN.
- Scroll over and select the Mobile Deposit option to get started and follow the step-by-step directions.
Once you are enrolled in Mobile Deposit you may make mobile deposits into any Lake Sunapee Bank checking, savings or money market account you listed on your application.
Yes, there are transaction limits.
New customers (approved customers new to 6 months)
- Daily: $1,000 and up to 8 items
- Monthly: $10,000 and up to 40 items
- Daily: $2,500 and up to 8 items
- Monthly: $10,000 and up to 40 items daily and monthly transaction limits apply per customer, not per account. If you have multiple accounts these daily and monthly limits will apply.
It is not recommended because of the quality of many of the images.
You will receive two types of notifications that your deposit has been successful. First, a pop-up window will appear confirming your transaction. You will also receive an email confirming your transaction. Important Note: If you do not receive an email confirming your transaction, check your SPAM folder and take steps to ensure that future emails from this address are not blocked.
Successfully submitting your check images with your mobile device will begin the deposit process. However, the processing time to complete the deposit may vary. Deposits made through Mobile Deposits will generally update on your account at 10:30 a.m. EST, 2:30 p.m. EST, and 5:30p.m. EST, Monday through Friday. Any Mobile Deposits made after 5 p.m. EST Friday through Sunday or holidays will be posted and available to you the next business day in the 10:30 am EST update. If your deposit is declined, we will email you the notice by the first business day after the day the deposit is received. Deposits may be subject to additional case by case or exception holds. Please refer to the Bank's Funds Availability Policy for more information.
Deposits will be available to review for 5 days on the Mobile Deposit option of your mobile device. Once the deposit has posted to your account, it will appear in your Online Banking history for up to 6 months. To access this history:
- Sign into Online Banking.
- Select transactions for the account into which you made the deposit.
- Click on the deposit to view the available transaction detail. Scroll through your history to view the available deposit detail.
After successfully submitting a deposit with Mobile Deposit, retain the original check until final settlement of the item should there be any dispute that the image does not satisfy legal equivalency requirements. We recommend keeping the check for a minimum of 14 days, then securely destroy the check.
- Checks must be made payable only to you. Joint checks or checks made payable to Cash must be properly endorsed.
- Checks must not be drawn on an international bank or payable in a foreign currency.
- Checks must not be altered on the front of the check in any way.
- Checks must have an authorized signature. Demand drafts or remotely created checks are not allowed.
- Checks must not be dated more than six months prior to the date of deposit.
- Checks must not have previously been returned as stop payment or account closed.
Yes. You will be prompted occasionally to update your application. In addition, customers should also download and apply any updates received from their respective service providers to ensure ongoing optimal operation of devices.
You will receive the following message: "LSBAlert. Reply STOP to cancel, HELP for help or call 8664461180. Msg&Data rates may apply. Msg freq is recurring & based on fraudulent activity."
Replying STOP will cancel text messages from coming in. If you do so and wish to receive text alerts, you will need to re-enroll your mobile number.